How Comfortable Are Your Vans?

We use Mercedes Sprinter Vans. They are incredibly spacious and create a smooth ride for medical transport. They’re the only vehicle rated by the Department of Transportation (DOT) for medical transport services.

How Many Drivers Do You Use?

We typically provide two drivers when a ride is over 11 hours. Most of the time, transports under 11 hours will only have one driver.

How Many Passengers Are Allowed?

We typically allow up to two, additional passengers at no extra charge. Our Mercedes Sprinters are spacious and comfortable. Keep in mind, as more passengers are added, the weight slightly affects the medical transport.

Can I Bring My Pet?

Yes, we allow pets for ground transportation. Keep in mind the amount of luggage and other passengers who will be accompanying you during transit.

What is Your Cancellation Policy?

If the client cancels their ground transportation reservation for any reason, at any time before the transportation date, a partial refund may be given at the sole discretion of ACC. We encourage you to ask your Transport Specialist about our cancellation policy if you’d like more information, which will be provided upon booking your service.

Do You Provide a Veteran Discount?

Yes. We may request proof of service upon booking your trip, as each Veteran Discount is granted upon individual discretion.

Does ACC Medlink Have Commercial Escort Services?

Yes, we do have commercial escort services. Visit this page.

How Much Does Transportation Cost?

Transportation costs vary by patient and transport distance. Speak with one of our professionally trained Transport Specialists for more information.

Does Your Company Do Local Appointments?

No, we only do long-distance, state-to-state transports. We’ve been specializing in Long Distance Medical Transportation for more than eight years.

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